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Apology Letter Format Sample

Sample Template Example of Apology Letter Format Sample in Word / Doc / Pdf Free Download


APOLOGY EMAIL TO CUSTOMER FOR ERROR IN STATEMENT: RESPONSE TO LETTER FROM CUSTOMER COMPLAIN

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for your letter of [DATE, ex. June 10]; you are absolutely correct and we owe you an explanation for our error.

[GIVE EXPLANATION, ex. Indeed, your payment was received in a timely manner.  However, our data entry personnel made an error when keying the date of receipt.]  [STATE WHAT WILL HAPPEN TO ACCOUNT AND STATE NEW BALANCE, ex. Your account has been credited $52.20, leaving a balance of $1,023.43 due.]

Please accept my apologies.  We will take every effort to ensure that such error does not recur.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Apology Letter for Wrong Statement

Sample Template Example of Apology Letter for Wrong Statement in Word / Doc / Pdf Free Download


APOLOGY EMAIL TO CUSTOMET FOR ERROR ON ACCOUNT STATEMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I am writing to request that you discard our statement of [DATE, June 1, 1998] as we have made a mistake.  [STATE NATURE OF ERROR, ex. Namely, that statement fails to reflect your payment of $12,232.23 on May 15].

Enclosed, please find a corrected statement, showing a new balance of $[AMOUNT].  Please accept my apologies for the error and any inconveniences it may have caused.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Ty Clever on uncertainty, contradiction, and Annie Dillard


This is What I Do: The Essay as Embodied Skepticism   


 For once, then, something.—Robert Frost


The skeptic’s or relativist’s dilemma: that they assert, with certainty, that nothing is certain, or make the absolute claim that there are no absolutes. For instance, philosopher David Hume leveled his infamous “wrecking ball” of skepticism at Reason, Belief, and even the Self, forgetting, it seems, that it was his own Self that set the ball swinging.

Yet Hume was fully aware of the contradictions in which all skeptical philosophies seem to be mired, and he comes up with a fascinating response to it: a rational argument, he claims, even one we agree with, does not necessarily have the power to derail deep habit, belief, and disposition. And, Hume argues, this is a good thing: a creature guided solely by skepticism would probably never get around to the messy, irrational business of living.

So for Hume—for all of us—the wrecking ball becomes a pendulum, transcribing an arc between extremes of world-dismantling doubt, on the one side, and life-sustaining delusion on the other. While we philosophize, we may see the truth of our abstract thought, but seconds later, or even at the same moment, we hold the unprovable belief that the sun will rise tomorrow.

While I’m persuaded by Hume’s point that even the most dogmatic skeptic (!) is incapable of living her skepticism, I’m not quite satisfied that he really captures the contradictions and paradoxes of the skeptical point of view. This may be in part because language, at least in most of its sanctioned forms, is governed by rules of non-contradiction. It’s all about agreement and consistency: subject/verb, pronoun/antecedent, tense, person.

To articulate an embodied skepticism would require a form that comfortably inhabits uncertainty and contradiction, such as the essay. As Montaigne once wrote, “If my mind could gain a firm footing, I would not make essays, I would make decisions.” More specifically, it could be argued that an articulation of the many paradoxes of skepticism calls for a brutalization of language, or at least an exploration of its limits. This is what Annie Dillard does in her stunning essay “This is the Life,” the last piece featured in the recently published anthology of essays and short fiction, Life is Short—Art is Shorter: In Praise of Brevity, edited by David Shields and Elizabeth Cooperman. Dillard examines the tension between what we know and how we live through a masterful, subtle, and shifty use of pronouns, articles, and conjunctions. While such words typically serve as the sentence’s invisible glue, for Dillard, they are the primary means by which she states, or more accurately, enacts, our slippery state of affairs. Dillard’s essay takes its readers not from ignorance to knowledge—an expectation we unconsciously bring to non-fiction—but from “ignorance to exposure,” to borrow a phrase from Stanley Cavell.

Consider the essay’s first sentence: “Any culture tells you how to live your one and only life: to wit: as everyone else does.” That opening “any” is a stay against ethnocentrism, a broad perspective that acknowledges many possibilities, but the sentence quickly sharpens down to the limited and egocentric: “your one and only life.” The “everyone” here is perfect: she means, of course, not everyone everyone, but the “everyone” of any given culture. But the potential confusion is accurate, so to speak: it represents our own confusion. Dillard’s sentence enacts the kind of amnesia that even the most “enlightened” of us suffer from, knowing that our way is one of many, but behaving as if it were the only way.

The next sentence continues in a similar pattern: “Probably most cultures prize, as ours rightly does, making a contribution by working hard at work that you love; being in the know, and intelligent. . . ” Starting with skeptical hesitation and hedging, “Probably most. . .” the sentence quickly shifts a narrow point of view: “as ours rightly does.” This dogmatic “rightly” is, in turn, affirmed by a list of values that are likely to align with the perspective of the audience of the essay when it first appeared in Image: A Journal of art and Religion: “. . . making a contribution by working hard at work that you love; being in the know, and intelligent; gathering a surplus; and loving your family above all, and your dog, your boat, bird-watching.”

The next two paragraphs swing us back to skepticism, each offering other possible ways of living a life. They open:

Another contemporary consensus might be: You wear the best shoes you can afford, you seek to know Rome's best restaurants. . . . (para 2) 
Or you take the next tribe's pigs in thrilling raids; you grill yams… (para 3) 

The third and fourth paragraphs continue to survey what various cultures see as “the life,” but Dillard begins to speed up and increase the contrasts, barely acknowledging even the most jarring shifts: “Since everyone around you agrees ever since there were people on earth that land is value, or labor is value, or learning is value, or title, necklaces, degree, murex shells, or ownership of slaves.” The universalizing “everyone” is at odds with a list of singularities, and those singularities are at odds with themselves. The anaphoric “or” serves a similar equalizing function, reducing even the shocking phrase “ownership of slaves” to just another item on a list of what people prize. The reader begins to experience (not just understand) the contingency of universalizing words we so often utter without a thought. Dillard shows that our tendency to make “a” viewpoint, the viewpoint, works on every level, from the most innocent to the most reprehensible beliefs.

Knowing, perhaps, that’s she’s begun to instill a true awareness of our tendency to slip into a specious universalism, Dillard leans on the word “everyone” a bit more, asking, “Who is your ‘everyone’?” She also leans on the reader. The entire essay is in second person, and, for the most part, it simply gives the essay a feel of informality. But with this question, there’s no doubt that readers are being addressed directly. We’re no longer reading a theoretical consideration of a philosophical conundrum. It’s personal now. We’re implicated.

With the implication of the reader, Dillard intensifies her questioning. Now that we know—have experienced, in our own small way, through Dillard’s essay—that no value is universal, that there are infinite ways of living a life, Dillard asks, “then what?” (she repeats this question five times over the course of the essay). The questions comes fast:

Say you scale your own weft and see the breadth and length of space. . . . What, seeing this spread multiply infinitely in every direction, would you do differently? No one could love your children more; would you love them less?. . . Would you dance any less to music you love, knowing that music to be as provisional as a bug?

Hume points out that we could question every assertion we make, every value we hold, ad infinitum; this is why he comes up with the explanation I’ve outlined above. But Dillard doesn’t merely tell us this; she makes us experience the shifts from a narrow to a broad perspective; from naive belief to enlightened (but still theoretical) skepticism, from theoretical skepticism to, finally, a personal awareness that everything we say or do can be questioned, and is “provisional as a bug.”

It’s at this point, we may say, along with Wittgenstein, “If I have exhausted the justifications, I have reached bedrock and my spade is turned. Then I am inclined to say: ‘This is simply what I do.’” And in a sense, this is what Dillard encourages: she continues to pile on the contradictory examples and pummels the reader with questions, until there is no choice but to say, “This is simply what I do.” As the reader, I must acknowledge that even though I know my preferences have no rational justification, I cannot stop myself from having them.

Later in the essay Dillard reminds us that

Our lives and our deaths count equally, or we must abandon one-man-one-vote, dismantle democracy, and assign six billion people an importance-of-life ranking from one to six billion—a ranking whose number decreases, like gravity, with the square of the distance between us and them.

The alternative offered after the “or”—that we bestow undue value on those who happen to be near us—is precisely the option most of us choose, even though when Dillard states it outright, it sounds appalling. It’s like a variation of the familiar ethical dilemma of a train heading towards a group of people. The classic version gives us two choices: either allow the train to continue, or switch the rails and send the train careening towards one person standing on another track. Most people hit the switch: one death is better than many. Some philosophers have added a twist: What if saving the group involves not merely switching tracks, but pushing a large person who happens to be standing beside you in front of the train? Here most of us hesitate. It’s the same result: one life sacrificed for many, but the nearness—which has no bearing on lives saved or lost—of the sacrificed individual causes us to pause. Call it “proximity bias.”

Which takes us back to the title and its masterful pronoun, “This is the Life.” “This” generally refers to something present or near, as contrasted with “that,” which refers to something at a further remove. So the “this” in Dillard’s title reminds us that one’s way of living is another irrational choice, made for us by mere proximity. We are compelled to acknowledge that no life or way of living it ever truly merits the “the” of exclusivity and importance; that the only honorific we deserve is the indefinite “a,” while simultaneously we live as if “this” irrational, unjustifiable life is all that matters. Dillard leaves us in the same moral quandary she found us in, still in an impossible circumstance, still skeptical but heedless, for the most part, of the truths that our skepticism reveals. We may feel we’ve seen “something”—another perfect pronoun employed by Dillard in the final paragraph—but we’re not sure what to do with that murky “something.” We conclude (or begin?) with Dillard’s parting words and the mantra of the essay: “Then what?”  



Ty Clever is the director of South Central PaARTners, an arts-in-education program at Millersville University in central Pennsylvania. He blogs about poetics, style, and art at http://hazlitter.tumblr.com.

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Product Replacement Letter to Customer

Sample Template Example of Product Replacement Letter to Customer in Word / Doc / Pdf Free Download


RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition.  I will immediately issue a credit to you in the amount of $[AMOUNT], to be applied against your next bill.

I am ready to ship to you a replacement immediately and at your request.  {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%}  You can reach me at XXX-XXXX.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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David Carlin (with ‘Nicole Walker’): Breaking The Rules—Part 4. OK, Nicole, thanks for asking.

OK, Nicole, thanks for asking. I see you began this series with a conversation that, appropriately, broke your own ‘Breaking the Rules’ format rules by becoming just that, a conversation, between yourself and David Le Gault. And since I’m torn irredeemably between wanting to follow and to break rules, I thought we could continue with the conversation format, which is, after all, almost the rule now, but because of distance and time constraints I propose to imagine your part of it on your behalf. Will that be OK?
Nicole: [cursor blinks – as if to say she’s (I’m?) thinking, or else as if to say, WTF?]
David: I’m not at all sure this will turn out well for us but I feel as if you are prodding me from offstage with a broomstick.
Nicole: Improvise!
David: You say.
Nicole: And by the way —
David: You also say —
Nicole: — I’m not at all happy for you to be making up my lines like this. I just want you – and everyone - to know that!
David: Yes, well you can always include those familiar meta/editorial asides in italics whenever you like since YOU HAVE THE POWER…
Nicole: [thinks…yes, I will be doing that, don’t worry!]
David: Are we an essay? Have we started to be an essay? Have we already forfeited all rights to be an essay?
Nicole: Well David, you tell me.
David: By the way, are you only going to ask people called David to contribute to this series? Is that why you asked me?

The reason I’m attracted to the essay is that —
         (see, I tried to straighten things up there for a moment, but is that necessary?)
   — for one thing, you don’t need to know where you are going or how you are going to get there. Which, if it works, provides the reason for the reader to keep on reading: they too want to find out where we are going to end up.
What I love, in thinking about nonfiction, and just to jostle something else in here alongside the idea of the essay, is the notion of the report or the account. But not reporting in a codified journalistic sense, with all of its associated rules (lead sentences, the inverted pyramid, ‘keep it objective’), and not accounting as in a tallying up, a tidying into neat factual columns. One of my favourite nonfiction titles is Gregoire Bouillier’s Report on Myself, because it sounds like an anti-confession, a faux-objective inquiry, like a Taskforce on Bewilderment. Let’s commission a report on heartbreak and the colour blue from Maggie Nelson! Let’s ask for a full account of the contemporary experience and phenomenon of humiliation from Wayne Koestenbaum; let it be an awkward tally of memories, observations, readings and confessions: ‘In a Buick station wagon my mother yelled at me in front of my debate partner, a girl with a perennial tan.’


What all of these investigations have in common is an explicit ethic in which the author admits to being implicated — neck-deep, as Ander Monson has saidin whatever they are reporting on or accounting for. (BTW, is it advisable to name-drop your editor, Nicole, or is it a bit sucky? Nicole:  I thought these italic brackets would be reserved for my meta/editorial ‘real-Nicole’ interventions?? David: Sorry, Nicole… and also, I suppose, what if Ander wanted to do meta-meta interventions (if he has that POWER)? There seems to be a shortage of meta-intervention conventions available to us, don’t you think??) The convention is that the essay is precisely this: a form in which the writer refuses to hide from an open account, not only of whatever it that she is addressing, but also of how she is addressed by it. Cf, of Claudia Rankine’s work: ‘she wishes to interrogate the feeling inside of a moment’; or, as Rankine says, herself: ‘I’m interested in getting at an affect – not a story.’


Because we are desiring beings, sexual and embodied, and enmeshed in cultures, dialogues and atmospheres, our human thoughts and feelings at any given moment, whether we are crossing the road, chasing after bunnies, and/or essaying an account, are more like a carnival than a card catalogue or hard-drive directory. This is what makes life interesting, bearable and complicated all at the same time. As Geoff Dyer has said, he includes so much of himself in all of his accounts, whether they are supposedly about D.H. Lawrence or Tarkovsky’s Stalker, not because he thinks he is especially notable or important, but because ‘I am available.’ His own, particular, weird (but no more weird than any of us) carnival of insights, fears, preconceptions, contradictions, fantasies, hungers, analyses, nightmares and banalities, is uniquely available to him to report upon from close quarters, as it bears upon the ambit of his chosen subject. Don’t you think? Nicole? Nicole?
Nicole: Oh, I’m still here, am I.
David: What do you mean?
Nicole: You are very needy.
David: Yes, well there is this: My job is vulnerability. (Sheila Squillante) And also this: The fundamental experience of the writer is helplessness. (Louise Gluck)
Nicole: Keep going, its Essay Daily, not Essay Until the End of Time.


Self-consciousness is the pivot of the essay. A good essay is self-aware and self-implicating, maybe even self-lacerating or self-dismantling, since its author tries to give a full and frank account, which realizes all too well that it can never be a full and frank account, of what it is to address, and be addressed by, the thing at hand (the putative subject of the essay). The clear and present dangers of the essay form, on the other hand, include self-pity, self-regard, self-protection and special pleading. Am I sounding like a wanker?
Nicole: There is always that possibility.
David: Or perhaps like an Australian.
Nicole: Breaking the rules…?
David: Everybody knows you are not really saying these things. I think the playing field of the essay is very wide, in fact it runs right down into the creek, the borders only seem to be defined by the organizing voice of the essayist, wouldn’t you say?
Nicole: Hmm, you mean, so long as we know it is all a game in the essayist’s mind then anything is possible?
David: Yes, the essayist is Godlike, but also, importantly, a clown and an idiot. Doomed to fail, but artfully, somehow. If it works.
Nicole: So the only rule is it has to work?
David: The rule, perhaps, if we are going to make one, is that the reader is able to be complicit with the game. Also, another rule will be that the essayist allows the essay to suggest its own structure, and then seeks to honor that suggestion. These are sounding like two excellent rules, if I say so myself. Part of the game is to listen to the essay as it develops and to tend it as it grows, like a child, in its own particular and unpredictable way. So in this sense the essayist is far from Godlike; rather more humble, like a parent has to be.
Nicole: Perhaps we should sing a song now?
David: What?
Nicole: I just thought, why not? Why not a song?
David: Phew, you are really getting into this! A song! Lets just say, anyone can sing a song at any time, OK? Another thing I thought to mention, if not sing about, was to return to this business of card catalogues and hard-drive directories. This, in fact, could be another rule: the rule of irony. (There are now three rules, which is good, because a well-known meta-rule of design is that things should always come in threes...) Essays are inherently ironic because they purport to be offering knowledge about something (e.g. the handy Of Cannibals, by Montaigne), and yet they must also be disquisitions on not-knowing, on the limitations of what the essayist knows  (or else they are fibbing, which is against the rules).  And because an essay is a theater of the brain (David Shields), and what it feels like to live with a human brain is more like a carnival than etcetera…well, this could explain why essayists have frequently turned to bureaucratically utopian structures such as card catalogues and wedding contracts — to work against them, to harvest their ironic energy and thereby to produce dramatic (or perhaps rhetorical?) tension.
And always, once one is started, one is thinking, how are we going to finish this?
Nicole: And how are we?
David: Well, we still don’t know, in fact. We are trying to watch and listen for the shape, and for the turn. Near the start, I said that we don’t need to know where we are going in an essay, but that’s quite wrong, actually. Of course we need to know where we are going, even if it turns out to be a mirage when we get there. We need to have an idea of what it is we believe we are heading towards – and what we should be thrillingly surprised about is everything we discover along the way. Otherwise, why should the reader follow us, if we don’t even maintain the delusion that we are worthy guides? I always repeat to my students, and anybody who is interested, the advice the novelist Rodney Hall gave me a few years ago, a propos of any creative writing.  He said you only need two things. First, you need to have some idea of what it is you are trying to reach, in a piece of writing, even if that is only the feeling inside of a moment. Imagine that this thing that you are trying to reach is like a flag in the distance, poking up from within a high-walled maze. Your job — the second thing is to know this — is to step into the maze, heading sideways, forwards, sideways again, up and down col de sacs, stumbling on blindly but always keeping the flag there in your peripheral vision, as you gradually approach it.


Nicole: Is that it — ?
David: What do you mean: is that it? Do you mean, is that the answer or is that the end?
Nicole: Hmm, language is always ambiguous, isn’t it...
David: You know what? I wish you had been the real Nicole. And things had turned out just like this, broken and unruly, essayed.
Nicole: Or maybe better to say it like this: the essay is an offering in the gap between us, where we can be broken and unruly.
David: Not us in particular.
Nicole: No, you know, more broadly.
David: Yes.


References
Bouiller, Gregoire Report on Myself. Mariner Books, 2009.
Dyer, Geoff. Out of Sheer Rage: In the Shadow of DH Lawrence. Canongate Books, 2012.
Dyer, Geoff. Zona: A Book about a Film about a Journey to a Room. Text Publishing, 2012.
Gluck, Louise. Proofs and theories. Harper Collins, 1995.
Koestenbaum, Wayne. Humiliation. Macmillan, 2011.
Le Gault, David & Nicole Walker.A Kindness of Rules, Essay Daily, 2015.
Monson, Ander. Neck Deep And Other Predicaments. Graywolf Press, 2007.
Montaigne, Michel de. ‘Of cannibals.’ The complete essays 152 (1958).
Nelson, Maggie. Bluets. Wave Books, 2009.
Rankine, Claudia. Citizen: An American Lyric. Macmillan, 2014.
Shields, David. Reality Hunger: A Manifesto. New York, NY: Alfred A, 2010.
Squillante, Sheila. ‘On using asterisks like bread crumbs’, Essay Daily, 2015.
Walker, Nicole. ‘Breaking the Rules--Part 3. What You Don't Know’, Essay Daily, 2015.

DAVID CARLIN’s new book is The Abyssinian Contortionist (UWAP, 2015). His other books include the memoir Our Father Who Wasn’t There (Scribe, 2010), and Performing Digital (edited with Laurene Vaughan, Ashgate, 2015). Apart from books and essays, he has also written and directed plays and documentaries, and in 2014 curated, with Paper Giant, the digital media exhibition Vault: the Nonstop Performing History of Circus Oz (Melbourne Festival). He lives in Melbourne, where he directs, with Francesca Rendle-Short, RMIT University’s nonfictionLab research group. David co-chairs the 2015 NonfictioNOW Conference, with Robin Hemley and (the real) Nicole Walker.
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New Branch Opening Announcement Letter

Sample Template Example of New Branch Opening Announcement Letter in Word / Doc / Pdf Free Download


INVITATION LETTER TO CUSTOMERS FOR OPENING OF A NEW STORE / OFFICE

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

We are delighted to announce that [FIRM NAME, ex. ABC Co.] has expanded to open a new [branch / office] in [CITY, ex. Boston].  [MENTION EITHER FULL ADDRESS OR GIVE DIRECTIONS TO NEW BRANCH/OFFICE, ex.  The new premises will be located on 26543 Second Street, just north of Leslie Avenue.]

It will be our pleasure to serve you at our new location with the same quality and service you have come to expect of us.  We hope to see you soon.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Sample Job Leaving Letter to Clients

Sample Template Example of Sample Job Leaving Letter to Clients in Word / Doc / Pdf Free Download


ANNOUNCEMENT TO CUSTOMERS: YOU WILL BE LEAVING FIRM TO JOIN COMPETITOR COMPANY

[DATE, ex. Wednesday, June 11, 2016]

[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

It has been my pleasure to serve you for the past [DURATION, ex. two years]. I am confident that you have been pleased with my service as well.

I am writing to inform you that I will be leaving [OLD FIRM NAME, ex. ABC Co.] to join [NEW FIRM NAME, ex. AllCo Limited].  I have made this decision [STATE REASON AS IT RELATES TO THE CUSTOMER, ex. due to my displeasure with the support staff at ABC, which I feel prevented me from providing you with the quality service of which I am capable].

I invite you, then, to allow me the pleasure of serving you again at [NEW FIRM NAME, ex. AllCo Limited].  I can promise you that you will be doubly pleased with my efforts here.  You can reach me at my new number, XXX-XXXX.

Allow me again to thank you for the opportunity to work together and the for prospect of doing business with you in the future.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Replacement Letter For Product

Sample Template Example of Replacement Letter For Product in Word / Doc / Pdf Free Download


RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED

[DATE, ex. Wednesday, June 11, 2015]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B] (invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X].  [STATE HOW DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $987.62 less than the 452B, I have credited your account in that amount.]

Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any further assisstance.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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CPE exam 2015 set books

Hello to all our blog-followers, just a repost of this year's Cambridge CPE set texts for the writing part.

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Product Replacement Letter Format

Sample Template Example of Product Replacement Letter Format in Word / Doc / Pdf Free Download


RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, RETURN FEE APPLIED

[DATE, ex. Wednesday, June 11, 2015]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

If you are not satisfied, we have not done our job properly.  I’m sorry that you are not pleased with [STATE PRODUCT(S) our Magnaflux compressor] (invoice #[INVOICE NUMBER]).  I will immediately issue you a credit in the amount of $[AMOUNT], to be used against your next bill.  This figure includes a [X]% [restocking / return etc.] fee to cover the costs we incur to restock and repackage the product, and to maintain our competitive prices.

{ADDRESS THE REASON FOR THE RETURN AND TOUT ANOTHER PRODUCT, IF APPLICABLE, ex. I understand that operating temperature is a key concern for you.  May I take this opportunity, Mr. Smith, to suggest our R3B model?  This model will interface with your existing machinery and operate at far lower temperatures.  I will be pleased to discuss the R3B’s features with you at your request.}

Please call me at XXX-XXXX if I can serve you in any way.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Price Increase Letter Format

Sample Template Example of Price Increase Letter Format in Word / Doc / Pdf Free Download


ANNOUNCEMENT TO CUSTOMERS FOR CHANGE IN PRODUCT / MATERIAL RATE

[DATE, ex. Wednesday, June 11, 2015]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

It has been a pleasure to serve you in the past, and we look forward to doing business with you in the future.

As you may know, [STATE REASON FOR PRICE INCREASE, ex. the dollar has fallen substantially against the yen and economists do not expect it to rise significantly in the near future.  Since our Magnaflux compressor uses several parts which are imported from Asia, we have suffered a significant increase in our costs.]

Our first aim is to please our customers.  Indeed, however, we will not be able to serve you if our business incurs losses.  Unfortunately, we are left with no rational alternative but to increase our prices.  We are confident, nonetheless, that you will find the quality of our [products/services] even in light of these new prices to be quite reasonable and competitive.

Enclosed, please find a copy of our new price list, which is effective [DATE, ex. immediately].

While we are not happy about this announcement, we are confident you will continue to be pleased with our superior [products/services].  We look forward to continued business together.

Sincerely,



[YOUR NAME, ex. Jill Jones]


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